Your order will be shipped your way within about 1-3 business days from the moment we receive your payment. If you need a rushed order, please let us know by writing- 'Rushed order' in the note box in your cart before checkout. We will do our best to make it happen for you.
↠ USA orders - shipped with USPS priority mail which takes about 2-4 business days from the moment of shipment.
↠ International orders - shipped with USPS First Class which take about 7-20 business days to arrive, depending on your country's customs regulations.
Note that you have the option to upgrade the shipping speed before checking out.
We do not guarantee arrival of parcels by a certain date. We do our best to send parcels asap, but from the moment your parcel is shipped, it is out of our hands and we cannot control when it arrives.
Even when shipping upgrades are chosen, orders can still take 1-3 business days to process before shipping.
If you need a rushed order, please let us know by writing- 'Rushed order' in the note box in your cart before checkout. We will do our best to make it happen for you!
International buyers - please be patient with the shipping. Sometimes (though rarely) parcels can take a bit longer. And if your country's customs chooses to hold a parcel for a few days (usually not more than a couple of days) then the postal service can't do anything about that. We highly recommend that you look into your country's customs regulation, and be prepared.
LOST OR DAMAGED DURING SHIPPING
Even if not insured, if an item gets lost on it's way to you, please contact us, and we will do our best to try and track it down. If we decide to replace your item, it is your responsibility to pay for the replacement's shipping fees. We cannot be responsible for damage that is caused by shipping companies and/or missing/lost parcels. Please let us know if you wish to insure your package. You will be responsible for any additional fees.
Please note that we are not responsible for customs fees. It is up to the buyer to be informed about their country's policies/regulations and to pay any/all fees.
Note: We will NOT mark international parcels as "Gift".
The tracking/confirmation number will be included in a confirmation email that will be sent to the email you provided when ordering as soon as your parcel is packed.
Sorry, no refunds.
'Sale' items are final sell and are not eligible for returns/exchanges.
After an order is placed we are unable to change it. You may contact us if you would like to cancel your order and we will do our best to accomodate if the order wasn't processed and shipped yet.
If an item does not fit to your desire you may exchange it. In that case please send it to the address below within 30 business days of receiving your order. We do not cover exchange shipping fees, and we highly recommend adding tracking to your returned parcel as we will not be responsible for lost parcels.
We will gladly replace any defective item you wish to exchange! We do our best to check every item very carefully before sending it your way. If your item arrives damaged please contact us so we can work out a solution.
Any exchanges/returns need to be sent back within 30 business days from the moment you received it, in unworn/unwashed condition to:
2036 Nevada City
Grass Vally, CA 95945
Please add a note with:
• Your full name and address
• Order #
• Reason for return
• We will email you a store credit code which you will be able to use for your next order.
You do not need to contact us before sending it back. An item that has been washed, used or altered, or sent back after later than 30 days from delivery date - cannot be exchanged. Please be aware that exchanges can take around 1-2 weeks to process from the moment your returned parcel is received, depending on the volume of orders we have at the moment. Zhenn does her best to be prompt, but please understand that at the moment ZhenNymph is still a one woman show!! Thank you for your loving patience!! :)
If we do decide to refund your order, it will be refunded minus 10% from the price of the item. This fee will cover- handling & processing.
Sometimes we gift our costumers with coupon codes. Unless advertised in my shop these coupons are for personal use only. We reserve the right to cancel any coupon code at any time. Most of the time if you didn't use your code within 3 months it will be automatically canceled.
Promotions, coupon codes, special offers and gifts cannot be combined — only one can be applied per order. Special drawings and/or offerings for individuals on Facebook (unless otherwise specified) are valid for one order only and for two months from the moment of the drawing.